interesting answers. . .
The answers below address those questions that are most often asked, but please don't hesitate to send any other queries you may have to support@myalerts.uk. . . so we can make the contents of this website a little clearer!
. . .your privacy
How secure is my Public Alerts page?
A Public Alerts page is ONLY accessible using the card holder's unique PIC.
Can somebody guess my PIC?
Statistically, yes. . . but the chances of doing so are the same as winning the Lotto jackpot, every week, for nine months on the trot! ( 1,600 Million to 1 )
How do I update my Public Alerts?
Simply go to your own Public Alerts page by entering your PIC into the box on our HOME PAGE. At the top of your Alerts page you will find a link marked 'LOG-IN TO UPDATE'. Follow this link, enter your password, and you'll be taken to your secure update form. . . the rest is self explanatory!
What happens to my address?
We only ever use your address once, to create the postage label for your Alerts pack (or replacement wristband). . . and it is then deleted. We do not capture or store any other identifyable or contact information about you!
Can I include my name?
Because none of the content of Public Alerts pages is searchable, adding the card holder's name will not compromise privacy. . . and can help first responders confirm that the card actually belongs to the patient.
. . .your alerts pack
Why do we give you a wristband?
All first responders; paramedics, firefighters, police and A&E staff check a patient's wrists for any medical notification bracelets. To be absolutely sure that your card is found, this discrete black wristband simply states; 'In the event of a medical emergency, I am carrying a MyAlerts! card'.
I've lost my wristband, can I get another?
Yes! Although we include a MyAlerts! silicone wristband free of charge with every account, if you need a replacement you can order one at any time for just £2.99 (including postage) from our WRISTBAND ORDER PAGE.
Why is my Alerts Pack in a plastic envelope?
This was the only tamper-proof material that would adequately protect your security. . . although we were able to find a recycled, and recyclable, option. See our POLICIES page.
. . .support
I've lost my card, what should I do?
If you've lost your MyAlerts! card, or think that your password has been compromised, call SUPPORT on 03300 30 11 22 between 9am and 4pm any weekday.
How do I reset my password?
Because we don't know your name, phone number or email address, we can't offer an automatic password reset. If you forget your password, just call Support (be sure to have your PIC at hand) and we'll reset it for you!
What if I forget my PIC?
Our Support team will ask for characters from the 'secret word' that you set when you ACTIVATED your card, to ensure that you are the cardholder, and can then tell you your PIC! Read the SUPPORT page for a fuller explanation.
When is your live support open?
Our Support Team is available on 03300 30 11 22 from 9am to 4pm every weekday, or by email on; support@myalerts.uk.
Please note that after 4pm and at weekends, the support line is redirected to our 'Angel Operators' and is for use in emergencies ONLY.
. . .volunteering
How can I help?
We are only able to offer MyAlerts! for one penny a day because so many people generously give their time by VOLUNTEERING to help, either as Angel Operators, or simply to spread the word!
What is the job of an Angel Operator?
If a first responder can't access the internet for any reason, they can call our Emergency number and, if support is closed, the call will be redirected to one of our Angel Operators, who will open the Public Alerts page associated with the given PIC and read the contents to caller!
Promoting MyAlerts!
At just a penny a day, we have no budget for advertising or marketing. Instead, we rely entirely on people just like you to share and create awareness of this life-saving service! Visit our FACEBOOK PAGE and join the Volunteers group where you will find a library of images that you can share!
live support
If you still have queries or concerns, please call our Support Team between 9am and 4pm on any weekday. We'll be delighted to hear from you and can answer your questions in person!